Poor customer complaint resolution

This is my second complaint against Standard Bank on this platform. I cannot believe how inconsiderate a bank can be towards their client's plight. I have tried Twitter, calling the ***** department and calling Zeenath Hassan, the guy who handled my first Hellopeter complaint and promised to resolve my complaints. <br> <br> Standard bank has not given me any sort of feedback on the following:<br> <br> SOD for 2 ********** payments, feedback due 16 April<br> SOD for 2 ********** payments, feedback due 06 May<br> ***** enquiry for 2 payments from 14 April.<br> <br> I called the ***** department AGAIN today, only to be told that my case had been closed long ago and put through to Charge back department. But NOBODY has given me any kind of feedback. The lady who helped me was rude and patronising. I have tried my best to be patient, but this is too much. As a paying client, I expect to be treated with care and respect. The fact that as a bank you don't prioritise your clients queries is wrong. That is my hard earned money that I trust you with.<br> <br> I want all 6 payments back in my account. This is my very last attempt at following up. I will move my business where it'll be respected and appreciated!