SD
Stephen D
1 reviews | Active since Jan 2012
12 Aug 2021, 11:01
Poor Customer Communication
I have been requesting a Prescription Letter for an old account for over 2 months already but ALL email correspondence gets ignored and never responded to. Can someone please assist me urgently.......NOT IMPRESSED
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Replies (2)
Standard Bank's replyOfficial
13 Aug 2021, 00:45Hello Stephen Desmet
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply13 Aug 2021, 00:45
Official
Hello Stephen Desmet
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
SD
Stephen D's updateReviewer Update
16 Aug 2021, 16:36Thank you for responding to my earlier message, however, i have only received the 1 letter. I still require the prescription letter for the other account with ***. Please can this be arranged ASAP so this matter can be closed. My contact details are listed should you wish to contact me directly in order to get this resolved.
SD
Stephen D's update16 Aug 2021, 16:36
Reviewer Update
Thank you for responding to my earlier message, however, i have only received the 1 letter. I still require the prescription letter for the other account with ***. Please can this be arranged ASAP so this matter can be closed. My contact details are listed should you wish to contact me directly in order to get this resolved.