Poor customer care

I have been a victim of Identity *****. In 2018 I app**** for home loan and was told that Standard bank has listed me for ***** with SAFPS. I approached them and was asked do submit documents for investigation which takes about 30 days in May 2018. I followed up with the case but nothing was concluded. A year later I was told to resubmit again the same documents after visiting the branch. The employee who submitted my documents sent proof that everything was submitted they need to conclude the case. I went back to the branch an employee refused to call the bank ***** department. I logged a complain and nothing was done except acknowledging receiving the complain. In 2020 I was told that there was no case against me until I went to get a proof from Nedbank and SAFPS that's when they admitted listing me again. I was told I need to resubmit the documents again which I found it very frustrating. In the meantime, my life is on hold. I cannot even open a bank account , get a loan and even get a Job from security sensitive companies. I don't even have an account with them but they messed up my life.