1 reviews | Active since Apr 2012

02 Oct 2024, 13:11

POOR CUSTOMER CARE

Standard Bank Mafikeng branch has poor service. I spoke to two employees Rodney Modise (VERY *********** AND LACKS CUSTOMER CARE) and the second person was Tshego Khumalo also has POOR CUSTOMER CARE. According to Tshego I cannot be assisted without being assigned to a consulted by Rodney, who lacks the capacity to engage with clients. The core issues with Standard bank Mafikeng is that they deal with ******** people, and they assume everyone coming through Standard Bank Mafikeng's door is ********.

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Replies (2)
Standard Bank
Standard Bank's reply02 Oct 2024, 13:16
Official
Dear Itumeleng, 

Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.

We sincerely apologise for any inconvenience or unwarranted frustration this has given you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply07 Oct 2024, 09:49
Official
Dear Itumeleng, 

Our team would like to thank you for your patience while we resolved your matter. 

We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help. 

Please don’t hesitate to reach out to us should you need any further assistance. 

Kindest regards, 
Standard Bank Social Media Team 
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