Poor Credit service

A credit card has recently been activated on my banking profile and on the credit bureau and I have have been trying for a long time to apply for a credit card but it has been a pain taking event to resolved the matter as one department such as ***** says I should contact legal department and they then tell me I should contact card division and so on, then I received an email that I must sort it out with credit bureau. Whom in Gods name do I speak to to resolve this matter as the staff of Standard Bank do not know what they are doing.