Poor credit card application service

App**** for a Standard bank credit card online almost 3 weeks back and to this say no one has been in contact with me. A consultant called a day after applying and said I should receive my card within 7 working days. I call in almost every other day and I’m told there’s no application that’s reflecting on the system and I should speak to the sales outbound team. After being transferred to the sales team, you hold for a good 20 to 30 mins,before getting cut off. I then sent an email to the complaints department, Winnie Hlatshwayo rep**** this past Saturday and said my issue will be attended to and I should provide with my application. As per usual, no one has been in contact with me. This is the worst service ever, and no one seems to know what the issue is. CAN SOMEONE FROM THE SALES OUTBOUND DEPARTMENT CALL ME? What’s the status of my application? What’s the point of having this online platform if it’s such a drag like this?