Poor costumer service

Since the 22nd of december 2023 the bank block my account they never notify me the reason why my account has been block. When they block people account they don't even notify you about. You just realise when you wanna do a transaction and you can't help yourself using your own money.they only close the way out for money but they keep on receiving your payment and. Want someone. Claim to have paid into the account but the account is block they tell them the account is active and they can't reverse the money and for this reason it become a ***** case. I have been to the bank since the 23rd of december. At N1 city branch you can only help yourself with the online ***** department call where bankers will only be able to listen to your story and not be able to assist. They online apologise for the situation and tell me they have send an email yo escalate the matter but nothing as ever been escalate from thier side. At thibault square branch you can discuss with the consultant physically but the physical consultant have to refer or make the call to the ***** department and I get the same apologise and the information that an email has been sent to the top investigation office to escalate the matter. After almost 2months now I have not been able to be assist by a manager, numerous email have been send to the top office to escalate the matter but they never give a single respond on my bank profile. They never tell why is the account block, only this past tuesday the 6th of february they inform the consultant that my account is under reveiw, an investigation is taking place with my account but no one give the reason for the investigation. I'm a mother of 2 kids, my kids allowance come through that account wich after all this while I'm still receiving all my personal money through that account. Can't pay my bills and be able to give proper meal to my kids at the moment