AB
Adam B

1 reviews | Active since Aug 2013

19 Sept 2016, 08:38

Poor Communication to Customers

<p>So recently I have found out that Standard Bank My Updates will no longer send us an sms if you purchase anything under a R100 - I only got to find this out after logding a complaint that I don't get sms's for P.O.S purchases.</p> <p> </p> <p>I find this very unprofessional and terribly communication as I never received an sms or e-mail notifying me of this change!</p> <p> </p> <p>Please sort out your communication to your customers!</p>

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Replies (1)
Standard Bank
Standard Bank's reply19 Sept 2016, 13:49
Official

Good day Adam

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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