Poor Communication, Substandard Follow-up Procedures (Most Probably Discriminatory/Outdated Credit Profile Assessments)

Poor communication, substandard follow-up procedures, most probably discriminatory profile assessments.

App**** for a Standard Bank Credit Product (card) several times after seeing adverts thereof on one of the credit review websites all year. Got pre-approvals every time, based on my credit profile. First time (January) did get a reply after aeons of waiting after I was told I'm being reviewed, no proper explanation. Second time around (March 2021) I made a follow-up call since they never seem to reply to follow-up emails except if it somehow significantly concerns them. The gentleman had a relatively belittling demeanor in one of the recorded calls and didn't seem serious in resolving the matter, he probably just wanted to knock off. It has now been 25 days and still no update on the application even after making several other follow-up calls thereafter.

It appears considering application for SBSA products is just a waste of time. They may just be using your interest in doing business with them as just another data point in their business statistics.