Poor Communication & response to rejected claim

We suffered significant loss after a major burglary and vandalism of our home almost 8 weeks ago. Insured with Stanbic for almost 25 years. Poor response and communication on behalf of Stanbic by their claims manager. I sent several emails and made numerous telephone call, which takes ages to get answered. The communication has been almost non existent from Stanbic other than being told that claim forwarded to management. <br> I live overseas and came over just to get the claim sorted out and have advised the claims department and have had not even a courtesy call or email to respond to this. <br> Absolutely disgusted and frustrated. There is no direct line to your claims manager or management to talk with. <br> I have not been contacted since left several messages, even advising that I will be returning overseas.