Poor communication for vehicle finance application

Vehicle Finance Application *** refers.

I app**** for vehicle finance on Wednesday, 08 October. I received a message confirming pre-approval, but exactly a minute later, I got a decline stating that the customer "failed due diligence" this happened before I was even asked to submit any documents.

I followed up by calling on Thursday, 09 October and spoke to a gentleman who said it was likely a system issue, as he couldn’t find any reason for the decline. Shortly after, I received another pre-approval message, followed by an email requesting supporting documents. I responded to the email and submitted all the required documents.

A few hours later, I received another decline, again with the same reason given: failure of due diligence. I called again to follow up and was referred to the lady apparently responsible for the application. I tried calling her, but the phone just rang until I eventually hung up.

If you don't want to finance me, that’s fine, but don’t ghost me or give vague, unreasonable excuses. After being your customer for so many years and having my salary paid into your bank, I expected to be treated with basic respect.

I am extremely disappointed. I am now in the process of changing banks.