Poor communication/feedback

Early in the year, I visited a Standard Bank branch to apply for a Gold cheque account and credit card. Both of these were approved, and I was told that these cards would be dispatched to my nearest branch within 7 working days, and that I would additionally receive an SMS notifying me of these. A month after receiving nothing, I visited my branch and it turned out that my applications were incorrectly processed and they'd have to be redone. Two more months go by before I visit the branch AGAIN to ask for feedback, and I was informed that I'd have to contact the Card Division for more information. I phoned them and I was given an account number and told to pay R50 into it, supposedly for activation or delivery. I went to the branch to do this, and I was told \There is nothing like that".<br> <br> It would seem that good service is given only once an institution is publicly blasted about it. I have wasted a lot of time waiting for nothing and I am very unhappy with the lack of communication."""