Poor Communication at Home loans

On the 4th January 2016 we app**** for access on our home loan account. Whilst said application was in progress we received an sms informing of the service enquiry ref. no.: *** regarding the necessary evaluation of our property. The date for this evaluation was stated, 8th January 2016. On the 8th we were informed by sms that this enquiry is still in progress but no evaluator arrived. On the 12th we once again returned to the bank to follow up. To our horror we were told that on the 4th of January negative conduct was identified on one of our accounts, i.e. overdrawing beyond the overdraft limit!!!!!! There was no communication to us, the valued clients, about this hiccup, the sms that arrived on the 8th re the evaluation is proof that the staff of Standard bank fail in keeping clients electronic files up to date. More disturbing is that the left hand does not know what the right hand is doing. Anyway we were given yet another service enquiry reference no.: ***. This time no sms was generated - I am totally dissappointed beyond words with Standard bank. I am wondering and enquiring about the customer service at other Banks.