poor communication and unfair service

last year i app**** for the PBL and it was declined,then this year in January one of the staff from std called and asked how much i app**** for and how much am i willing to pay,and i responded.and then in February i called and find out what is the status of the application and i was requested to send my id,and then on the 20th -02 K****tso called and told me that i have to send the paid up letters then everything will be sorted and someone will call to come where i work so that i sign the contract.i waited i called i left messages on what was the status and then i was told they were capturing it.and the there was Anele who called to ask where i work,i told him and then yesterday i called and the Rude Nomalanga responded and told me it was declined on the 10-03 without any communication from their side,but K****tso requested my id again (10-03-15) and on the 11th-03 he sent me an email saying its still in process.so who is fooling who in this matter as i still haven't received the declined sms.my hope were raised and im inconvenienced for three months and it is a secured loan so im still confused and stunned.