Poor communication and service

I recently like most South Africans had to go the route of consolidation of debt , not a great experience but we do our best , I have been a client of Standard Bank and last week Friday attempting to use my account I had no access to funds , on Saturday I was told I would have to wait for Monday to go into a bank as they could not assist me the department who blocks your account doesn't work weekends , on Monday yesterday I ran around like a crazy person trying to get this situation sorted ..My banker Lonwabo assisted me in getting a new account opened but up until today which is Tues I still have no access to my funds , at no point during the debt review process was I advised by the bank to open a new account I was not contacted at all, imagine my shock to just have everything blocked , had I been advised I would of made provisions before they blocked it to remove the funds still in my account , it is now day 4 with no funds ..I cannot purchase any essentials or groceries etc , I was sick at home when trying to purchase groceries online for delivery when I realised there was something amiss , I am literally at my wit's end what to do now as I still have things to pay this month , it is literally moving MY money from my prestige account to a new account opened withing standard bank