Poor communication and lack of priority given to certain clients

Dear Standard Bank,

I am writing to express my disappointment in the poor management of communication with clients. My business account has been placed on hold for over 2 months now, despite numerous calls and emails to address the issue. I have records of over 30 calls and 24 emails, with promises of a call back within 48 hours that never materialized.

I was informed that Abongile Mafanya would be handling my case, but despite sending more than 10 emails, I have not received any response. Despite my efforts to contact him at the branch, he has been consistently unavailable. It is concerning that monthly bank charges continue to be deducted from an account that is not in use.

It seems there may be a lack of priority given to certain clients over others, as my concerns have not been addressed adequately. If this situation is not resolved promptly, I will have no choice but to terminate my relationship with the bank.