Hellopeter
Share Your Experience
MS
Michael S

1 reviews | Active since Feb 2016

17 Jun 2018, 16:37

Poor communication across departments has led to customers suffering.

Visited the Standard Bank branch in Bedford Centre after receiving a notification that the FICA on my account was not compliant.

Had excellent door service even though it was a Friday afternoon; however having completed the FICA process on Friday, my account was frozen on Sunday due to being non-compliant!

I think that it is absolutely disgusting that the bank will freeze an account due to lack of KYC information when the client has gone out of their way to make sure they are KYC complaint.

0
Replies (3)
Standard Bank
Standard Bank's reply18 Jun 2018, 04:33
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Niyaaz Jardine

Complaint Resolution Centre
***
*** (fax)
***

MS
Michael S's update19 Jun 2018, 13:12
Reviewer Update
A full working day after the "response" from Standard Bank and still no movement on this issue! I cannot that the incompetence of one of the bank's employees has led to MY accounts being frozen for over 2 full days.
Standard Bank
Standard Bank's reply19 Jun 2018, 14:37
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today 19th of June 2018.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

***

***