Poor communication

I made a bid on a Standard Bank property on myroof and have made several requests to view the property. When I contact myroof they tell me that my requests are being escalated to the bank but it is not responding. It’s over two months now. There is no contact details for the relevant department in the bank nor can myroof help as they say they are only a platform. This is poor service from the bank. Why use the platform if you do not want to service interested parties