MM
MAKGAUTA M
1 reviews | Active since Sept 2012
26 Sept 2024, 13:30
Poor communication
So I had to replace my Bank card after mine got ******, I cancelled the card and ordered the new one on my app, this was three Weeks ago. Phoned in last week and I was told it hasn't been delivered. Called again today and it was delivered apparently last week and I was never told. I'm assuming they thought I'd smell that it has arrived. Poor service shame!!
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
26 Sept 2024, 13:58Dear Makgauta,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Sept 2024, 13:58
Official
Dear Makgauta,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Kindest regards,
Standard Bank Hello Peter Team
***
MM
MAKGAUTA M's updateReviewer Update
28 Sept 2024, 18:26You guy are useless, you not helping instead you make matters worse. Imagine my handbag with my card and ID ****** yet you still instill pain by making me wait for my bank card, worse you need me to produce my non existent ID to collect my card? Discovery and Capitec didn't need my ID to verify I'm me. I got all other bank cards except from you. You really need to evolve get with the times.
I'm definitely moving from you.
Useless is underrated
I'm definitely moving from you.
Useless is underrated
MM
MAKGAUTA M's update28 Sept 2024, 18:26
Reviewer Update
You guy are useless, you not helping instead you make matters worse. Imagine my handbag with my card and ID ****** yet you still instill pain by making me wait for my bank card, worse you need me to produce my non existent ID to collect my card? Discovery and Capitec didn't need my ID to verify I'm me. I got all other bank cards except from you. You really need to evolve get with the times.
I'm definitely moving from you.
Useless is underrated
I'm definitely moving from you.
Useless is underrated