Poor code of banking ethics employed

I have been a standard bank client for 28 years ,I lost job in May 2017 and since then my finances became a challenge in maintaining my basic expenses. However been over 55 years old did not stop me from seeking peace work and with that income earned I managed to make minimum payment arrangements with the bank and timeously honored payments, however due to the lockdown currently, the peace work I had could not be done and thus I could not get any income which I was depending on to make the bank payments.One cannot get paid if the work is not completed,so I called the bank and explained to them the situation and they told me they cannot help as I need to make payments,i am asking myself how can you make a demand from a non employed person faced under the current situation,this goes to show how inhuman a bank can be in these challenging times, I have no income so I asked the call centre individual to do what ever she wants ,because I was absolutely blown away by the banks code of ethics.Banks not always do what they advertise in the media,if the coronavirus does not get to you, you would probably die from stress that the bank puts you under in these challenging times...you wonder why did you ever stay with a bank for that length of time.....