Poor client service and communication.

Contacted the Credit Card Payment Department, requesting to settle the account on the 9th September 2024. After being given specific instructions, I followed through and made immediate payment whilst being under the impression that I would get contacted within the stated period and receive my confirmation letter. To my surprise, there was ZERO communication from this department and I had to make contact myself only to find out that I now have bank charges to the very same credit card account that I initially wanted to close. Thus, all due to the first agent who I had spoken to on 9th September and her negligence in failing to communicate efficiently.

I am disgusted. I was promised a call back today 12th September but as of yet, I have not been contacted. I refuse to settle the amount as it was not an error on my end.