Poor client service

Cancelled policy still debited by Bank.

I had cancelled my funeral policy CANCELLED FUNERAL POLICY FUNR LFNR ********** 77. For the past months that debit order still going off.R85.00.On the 21 November 2018 01:32 PM I send again an email that was forwarded to the Funeral Plan Insurance department they even bother to call or reply back . I don’t save money on my cheque account because of unauthorized debit orders and the cancelled funeral policy go unpaid and i get charged unpaid debit amount for something . Can someone from the funeral department sort this out and this morning the same deduction of R85.00 goes of on my account.(30 November 2018) deduction date for the cancel policy

????????(its all i can say )