1 reviews | Active since Sept 2016

23 Sept 2016, 11:17

Poor client Service 22/09/2016 at 12:30

<p>I would suggest that client service consultant mpho ramokopelwa in Home loans go for training. Her attitude was rude, unprofessional and childish. To the point that I will close all of my accounts with Standard bank because she was not able to de-escalate a situation, nor was her facts correct and she was incapable of giving proper explanations to the problem.</p> <p> </p> <p>All of this was in addition to Standardbank lack of communication and feedback on my original enquiry.</p>

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Replies (1)
Standard Bank
Standard Bank's reply23 Sept 2016, 12:05
Official

Good day Frohan Landman

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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