Poor client complaint follow up

<p>07/02/17 I emailed standard bank complaining about my cellphone banking not working for over 4 months, I sent all the necessary information they requested, I kept being sent emails that the matter is being attended to, initial feedback was supposed to be sent to me on 13/2/17. Till this day I cannot make use of my cellphone banking. If im out of data i need to look for a shop or atm.</p>