1 reviews | Active since Aug 2016
poor callback turn around time and no follow up callback
<p>My wife was called by a call centre agent regarding a credit card application,at the time she was unable to take the call,so asked the agent to callback 3 hours later,up to date no one has taken the initiative to call my wife back,and she has been banking with standard bank for many years,this is just poor customer service.</p>
Good day David Kistan
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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********** (fax)
**********Good day David Kistan
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********Hi
Can you beleive no one has called me to date to resolve this query????????????
Thanks
Hi
Can you beleive no one has called me to date to resolve this query????????????
Thanks
Dear David Kistan
Thank you once again for your posting.
Our sales department has been trying to reach your wife on different occassions at the time you provided and they could not reach her.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear David Kistan
Thank you once again for your posting.
Our sales department has been trying to reach your wife on different occassions at the time you provided and they could not reach her.
Kind regards
Clint Petersen
Complaint Resolution Centre
***