Poor Call Centre Service

My bank cards were stopped on Wednesday as it was ******. I personally went in Kromboom Branch, Kenilworth Centre, on Thursday to obtain new cards. I was confident all was sorted. On Friday, I tried to activate the card at an ATM only to be told my cell phone was incorrect. I went to the Lansdowne branch. The lady was extremely helpful and did her best to assist me. The experience with the call centre person was frustrating. I'm unsure what the call centre person did. I walked away happy that my accounts were operating normal, new cards ordered only to come home and try the app. I've been trying to make payment from my cheque account via the app and internet, but it keeps on diverting me to my savings account. It's been a frustrating experience adding to the trauma. Standard bank call centre needs to get their act together.