poor call center help from standard bank.

Terrible protocols when it comes to dealer obtaining settlement letters from you guys. your staff have no knowledge of other security questions as the consultant gave me a hassle coz i had the surname and not the initials of client... if i am giving you the id number and dont have initials then the other security questions could be on the make and year model of the car. then you call center agent which i called in at 14:48 and your call center agent made me wait even further much of which was to no help. I will make sure that none of my deals ever go thru standard bank... i would rather finance my clients with mfc, wesbank and absa from now on... team leader could not assist due to the fact that the clients wife gave us permission to get the settlement and they are married in cop... this does not make sense when your clients wife wants to surprise her hubby with a new car and you cant even help with a settlement figure. Junior team leader and prudence stated that the clients wife will be liable to pay for the account if the husband doesn't but the wife has no right to request a settle letter yet she will be liable to pay for the account if the husband doesn't pay. your team leader and sales staff is totally useless.