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Gerald P

1 reviews | Active since Jan 2020

08 Jan 2020, 14:24

poor call center

your call center is a disaster- I phone it repeatedly so I can be put through to a local branch to make an appointment and I never get through; there is no other way of contacting a branch. Contacting the branch itself in this case is unavoidable as it involves access to secure documents

0
Replies (3)
Standard Bank
Standard Bank's reply09 Jan 2020, 05:14
Official
 
Dear Gerald

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply17 Jan 2020, 14:01
Official
Dear Gerald Paris

Thank you for posting your comments. 

An email was sent to you requesting further details. 

Awaiting your response.

Kind regards

Clint Petersen
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply21 Jan 2020, 13:27
Official
Dear Gerald Paris

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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