Poor branch service&bad attitude

I visited Standard Bank Durban North today as I wanted to do a repurchase on my Stanlib and cancel my credit card. Apon entering, there was no one present at the help desk to direct customers, so I joined the enquiries que. I am 20 weeks pregnant with twins, and was getting quite uncomfortable after waiting 10 minutes without the que moving. I left the que, and asked Mr Mabuso if I was able to do what was needed at the customer services desk. He never officially said yes or no, however started to call the credit card dept. Whilst on the phone I as a custom became very uncomfortable with the fact he was blatantly flirting with the lady on the other end of the phone whilst dealing with my query! Please take the appropriate action on staff as this is not at all acceptable! I'd also like to point out that upon leaving the branch there was still no one present at the help desk! It's all well and good to under go a revamp at the branch, however whether it has resulted in better or worse service? Seems to be the latter!