Poor branch and customer service

Item: Standard Bank
Rating: 1
Author: Paul V

I have been to Nothmead square branch 3 times to collect a renewal card. Twice the branch was off line and the third time i was asked for a utility bill. The sms I received to collect y card clearly stated ID copy only. I have emailed, called the customer care line to no avail. I have tried to close the account because of bad service and cannot even get this right with Standard Bank.

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

21 Aug 2017, 08:53

Dear Paul

Thank you for posting the message and allowing us the opportunity to investigate the matter.

We will be in contact with you as soon as possible.

Thanks,

Complaint Resolution Centre

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Standard Bank's reply21 Aug 2017, 08:53

Official

Dear Paul

Thank you for posting the message and allowing us the opportunity to investigate the matter.

We will be in contact with you as soon as possible.

Thanks,

Complaint Resolution Centre

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Standard Bank's replyOfficial

21 Aug 2017, 15:39

Dear Paul

Thank you for taking the call and confirming that the matter is resolved.

Thanks,

Complaint Resolution Centre

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Standard Bank's reply21 Aug 2017, 15:39

Official

Dear Paul

Thank you for taking the call and confirming that the matter is resolved.

Thanks,

Complaint Resolution Centre

***

Paul V's updateReviewer Update

22 Aug 2017, 08:15

I received a call from the call centre apologizing for the problems arising at Northmead square branch. It was agreed that the card be delivered free of charge for the hassle. As the card had expired the call centre advised there was no card replacement fee. I have noticed that I have been charged R150 for delivery and R130 for the card replacement fees.

Paul V's update22 Aug 2017, 08:15

Reviewer Update