BJ
Bryan J
1 reviews | Active since Apr 2022
23 Apr 2022, 10:13
Poor banking service
Greenstone branch has a long que outside the bank in the name of COVID but in reality inside the bank there is a lack of staff to speed up the services. No other adjacent banks have this problem. Time for change I'm seriously considering moving banks.
Helpful (0)
Replies (7)0
Replies (7)BJ
Bryan J's updateReviewer Update
23 Apr 2022, 10:29Still waiting to change some forex 1 hour later... In Europe this takes 5 minutes... What is wrong with Standard Bank... Time for change.
BJ
Bryan J's update23 Apr 2022, 10:29
Reviewer Update
Still waiting to change some forex 1 hour later... In Europe this takes 5 minutes... What is wrong with Standard Bank... Time for change.
Standard Bank's replyOfficial
25 Apr 2022, 12:21Hello Bryan
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our branch management team.
Kind Regards
Standard Bank Help Centre
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our branch management team.
Kind Regards
Standard Bank Help Centre
***
Standard Bank's reply25 Apr 2022, 12:21
Official
Hello Bryan
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our branch management team.
Kind Regards
Standard Bank Help Centre
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our branch management team.
Kind Regards
Standard Bank Help Centre
***
Standard Bank's replyOfficial
25 Apr 2022, 13:48Hello Bryan
Thank you for allowing us the opportunity to look into your matter.
The branch management team have confirmed they have been in contact with you to resolve matter.
Kind Regards
Standard Bank Help Centre
***
Thank you for allowing us the opportunity to look into your matter.
The branch management team have confirmed they have been in contact with you to resolve matter.
Kind Regards
Standard Bank Help Centre
***
Standard Bank's reply25 Apr 2022, 13:48
Official
Hello Bryan
Thank you for allowing us the opportunity to look into your matter.
The branch management team have confirmed they have been in contact with you to resolve matter.
Kind Regards
Standard Bank Help Centre
***
Thank you for allowing us the opportunity to look into your matter.
The branch management team have confirmed they have been in contact with you to resolve matter.
Kind Regards
Standard Bank Help Centre
***
BJ
Bryan J's updateReviewer Update
03 May 2022, 13:44Back at Standard Bank to resolve a card issue. Same problem again, a long que outside Greenstone branch. This is now on a Monday afternoon, what's the reason for this? I sat in a que on Saturday trying to resolve the same issue but gave up after sitting inside for an hour waiting for my number to come up. I can not believe how low the service level of Standard Bank has fallen.
BJ
Bryan J's update03 May 2022, 13:44
Reviewer Update
Back at Standard Bank to resolve a card issue. Same problem again, a long que outside Greenstone branch. This is now on a Monday afternoon, what's the reason for this? I sat in a que on Saturday trying to resolve the same issue but gave up after sitting inside for an hour waiting for my number to come up. I can not believe how low the service level of Standard Bank has fallen.
Standard Bank's replyOfficial
05 May 2022, 08:07Hi Bryan, we're sorry to hear that this was your experience. We have escalated your matter with the relevant team.
Kindest Regards,
Standard Bank Social Media Team
Kindest Regards,
Standard Bank Social Media Team
Standard Bank's reply05 May 2022, 08:07
Official
Hi Bryan, we're sorry to hear that this was your experience. We have escalated your matter with the relevant team.
Kindest Regards,
Standard Bank Social Media Team
Kindest Regards,
Standard Bank Social Media Team
BJ
Bryan J's updateReviewer Update
17 May 2022, 22:24Decided to change banks. Can't help Standard bank anymore.
BJ
Bryan J's update17 May 2022, 22:24
Reviewer Update
Decided to change banks. Can't help Standard bank anymore.
Standard Bank's replyOfficial
18 May 2022, 10:46Hello Bryan
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
Thank you for being a loyal customer.
Standard Bank Help Centre
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
Thank you for being a loyal customer.
Standard Bank Help Centre
***
Standard Bank's reply18 May 2022, 10:46
Official
Hello Bryan
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
Thank you for being a loyal customer.
Standard Bank Help Centre
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
Thank you for being a loyal customer.
Standard Bank Help Centre
***