Poor bad service Standard Bank

<p>So Standard bank is failing to refund my instant money due to their system failure? What a bad service, they keep telling me that their system indicate the money was withdrawn. I logged a call with them on 11 Nov 2016 and continue to make the follow till today; the matter is still under investigation! To my surprise a call centre agent, yesterday 06 Nov 2016 informed me that an ATM count shows that it was a system failure, hence I could not get the money. Again he is wondering why I did not get my refund as this matter has been dragging for so long now. My final act is that just continue with the investingation until 2018 or 2030, while I was promised the investigation takes 48hours to resolve. </p>