KW
Krishnie W

1 reviews | Active since Jan 2016

17 Jun 2025, 19:27

Poor Bad Service - NO SERVICE

I gave my credit card details to an attorney to take a payment from my card... the card declined. When I called the bank they advised me declined not in issuing country. The consultant advised she would refresh my card and it should be fine, and I must also send an email to ppbforex ...I received an email stating a name and they were attending to my request. How long does it take to activate a card for overseas. The lawyers have attempted again with another failure. This transaction is crucial for a timeline I have to complete an estate. Your bank who I have had my accounts with for over 30 years is giving me such poor inefficient service. Please attend to my query immediately as I can only communicate with the lawyers overseas at night. I need this resolved as a matter of urgency. I am sure you take your fees faster than your service.

Regards

K WILKIN

0
Replies (1)
Standard Bank
Standard Bank's reply18 Jun 2025, 07:06
Official
Dear Krishnie, 

Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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