Poor Bad service

I do have an automatic payment to my Card account that goes off on the 20th from my current account. In January I had to call as the funds did not show in card account. After 2 days the funds shows. In February the same happened. Again I called talk to 3 different staff, send a letter to CEO. Got a letter from the Executive Complaints Client Experience & Risk Execution informing me that they looked into it and will revert back to me the next day(yesterday) with a reference number.