Poor/bad customer service

<p>I have been trying to contact the funeral department to enquire on my existing policy but noone picks up the calls. They now sent me an email informing me they didn't receive a premium, I tried contacting them but they are not picking up. My mother went to the branch, she was helped at the branch but unfortunately they also had to call the call centre and the calls were not picked and she ended up leaving the bank without being helped successfully. And this policy used to be paid by my dad and he passed away and I wanted to findout how can I continue it since I am the only one left in it. </p> <p>I disguised myself and filled a call back form for life insurance, I got a call from them within a minute of sending that form. I now told the lady that was calling that I actually trying to get hold of the funeral department, she said unfortunately she can't help me. She said she can only give me the call centre number to call them.</p> <p> </p> <p>I sent an complaint to the Std Bank complaints department on the 1st of August, I got an automated response yesterday and I thought by now I would have received assistance but I haven't.</p> <p>I sent emails to their email address where they say it can be alternatively contacted if you don't want to call, all my email were not attended.</p> <p>I am disappointed at this kind of a service because the branches seem to be really trying to understand their clients but the call centre is zero. I lost a lot of airtime calling their call centre.</p>