Poor attitude and bad service

We were offered a payment holiday by standard bank for 3 months only to receive a sms a month later to say they are going to debit our bond. We contacted them and it went back and forth with stories. They admitted error on their side then said they will reapply for holiday payment on behalf of us on for the bond payment to go through at the end with no feedback whatsoever. This bank is a disgrace its not the first time I had issue with them. Now I'm gona move my bond and also all other banking accounts I have seriously had enough of their poor attitude and bad service.