CK
Charlene K

1 reviews | Active since Oct 2010

10 Sept 2015, 10:40

Poor attempts to make contact

Completed home loan application on Friday 04 Sep.<br> I've heard nothing from Standard Bank since.<br> I called the call centre today to query it.<br> I was advise that someone attempted calling me on Tuesday, 08 Sep.<br> I did not answer because I was in a meeting. So nothing has happened since then.<br> No message or email to notify me of the reason for the call or a return number and contact name...<br> The application is pending !!<br>

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Replies (1)
Standard Bank
Standard Bank's reply11 Sept 2015, 09:00
Official
Hello charlie2404,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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