kM
karabo M
1 reviews | Active since Jul 2019
09 Mar 2021, 08:47
Poor atm service
Very disappointed that the machine has swallowed my money once again, I am a business woman I have to pay suppliers and im told my query will only be dealt with by the 12th of march 2021...oh wow! and the little miss on the phone tells me nonsense that i can only deposit 5000 at a time...really, then why not return the money if I'm depositing more than what is needed?????I even had to hold just so she can log a call...what happened to multi tasking
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Replies (2)
Standard Bank's replyOfficial
09 Mar 2021, 23:48Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
Standard Bank's reply09 Mar 2021, 23:48
Official
Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
kM
karabo M's updateReviewer Update
11 Mar 2021, 11:48I'm supposed to be paid back R7200 but I got 6300 due to the atm swallowing my money while depositing. You have definitely lost me as a client...I'm a hardworking business woman who was inconvenienced on top of that i have to be ****** by a bank I have been with for years.
I tried the call centre and your consultant just said its a branch issue im transferring you...I was on hold for over 5 minutes until my airtime was finished.
I tried the call centre and your consultant just said its a branch issue im transferring you...I was on hold for over 5 minutes until my airtime was finished.
kM
karabo M's update11 Mar 2021, 11:48
Reviewer Update
I'm supposed to be paid back R7200 but I got 6300 due to the atm swallowing my money while depositing. You have definitely lost me as a client...I'm a hardworking business woman who was inconvenienced on top of that i have to be ****** by a bank I have been with for years.
I tried the call centre and your consultant just said its a branch issue im transferring you...I was on hold for over 5 minutes until my airtime was finished.
I tried the call centre and your consultant just said its a branch issue im transferring you...I was on hold for over 5 minutes until my airtime was finished.