NB
Nadia B
1 reviews | Active since Sept 2019
14 Sept 2020, 14:54
Poor assistance in the death of clients
My Mother in law has been struggling for 5 weeks now just to get an executor from this company as my father in law passed away. They are appointed as executors and they have been informed about his death and still everything is being delayed and so she must struggle financially with NO assistance from their side neither any CONTACT from anybody.
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Replies (2)
Standard Bank's replyOfficial
14 Sept 2020, 16:40Dear Nadia Brits
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply14 Sept 2020, 16:40
Official
Dear Nadia Brits
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
***
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Standard Bank's replyOfficial
02 Oct 2020, 16:15Good day Nadia,
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
Standard Bank's reply02 Oct 2020, 16:15
Official
Good day Nadia,
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre