TR
Trey R
1 reviews | Active since Jan 2023
03 Jul 2024, 06:38
Poor assistance from Standard bank regarding *****.
Once again Standard bank customer service is not up to par. I have been trying to call their ***** centre and email them over the last 24 hours regarding unauthorised payments. These payments that I have not done has taken over R6000 off my account. They are also international transaction so there is even more charges. This is the second time something like this has happened with this bank. Please someone assist me urgently to get my money back.
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
03 Jul 2024, 07:03Dear Trey
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Jul 2024, 07:03
Official
Dear Trey
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
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Trey R's updateReviewer Update
03 Jul 2024, 08:05Good day, there has been money taken off my credit card too and I’m in the negatives. Please reverse these transactions asap
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Trey R's update03 Jul 2024, 08:05
Reviewer Update
Good day, there has been money taken off my credit card too and I’m in the negatives. Please reverse these transactions asap
Standard Bank's replyOfficial
03 Jul 2024, 08:32Dear Trey
Hope you're well.
Our team will be in contact with you.
Kindly be on the look out for our call.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Hope you're well.
Our team will be in contact with you.
Kindly be on the look out for our call.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Jul 2024, 08:32
Official
Dear Trey
Hope you're well.
Our team will be in contact with you.
Kindly be on the look out for our call.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Hope you're well.
Our team will be in contact with you.
Kindly be on the look out for our call.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
TR
Trey R's updateReviewer Update
03 Jul 2024, 11:09Good day,
I still haven't received any sort of communication regarding this problem, I have sent several emails and I received an email from a branch number advising ,e to just call the ***** centre but ive called them 3 times this morning, all 3 times waiting for 30 minutes. Please someone assist.
I still haven't received any sort of communication regarding this problem, I have sent several emails and I received an email from a branch number advising ,e to just call the ***** centre but ive called them 3 times this morning, all 3 times waiting for 30 minutes. Please someone assist.
TR
Trey R's update03 Jul 2024, 11:09
Reviewer Update
Good day,
I still haven't received any sort of communication regarding this problem, I have sent several emails and I received an email from a branch number advising ,e to just call the ***** centre but ive called them 3 times this morning, all 3 times waiting for 30 minutes. Please someone assist.
I still haven't received any sort of communication regarding this problem, I have sent several emails and I received an email from a branch number advising ,e to just call the ***** centre but ive called them 3 times this morning, all 3 times waiting for 30 minutes. Please someone assist.
Standard Bank's replyOfficial
03 Jul 2024, 12:59Good day Trey
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Jul 2024, 12:59
Official
Good day Trey
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
03 Jul 2024, 13:52Dear Trey
Our team will be calling you shortly.
Please be on the lookout of our call.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Our team will be calling you shortly.
Please be on the lookout of our call.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Jul 2024, 13:52
Official
Dear Trey
Our team will be calling you shortly.
Please be on the lookout of our call.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Our team will be calling you shortly.
Please be on the lookout of our call.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***