Poor assistance from Standard Bank

Standard Bank 2023 I had an Cheque account, Credit card and vehicle through them. On the 5th May 2023 I went to the bank in K90 to STOP a debit order of Cartrack who goes into account 3 to 4 times daily. Which I already stopped with Cartrack, standard bank told me they can't stop a debit order. So I decided to close the account. I send emails to vehicle department and credit card department to inform them I will pay via EFT. I was send an SMS on the 31 August 2024 at 8:31 a reminder to pay R3 354.86 by the 2 September 2024. After payment they contacted me and said my vehicle was behind R177. I ask them how is that possible, they say that SMS I need to ADD the amount of the service fee. According to me that is unprofessional, if send SMS to what amount I need to pay I pay that amount. Then I realize standard bank is going into a suppose to be closed account and doing debit orders on that account without authorization.

On Friday the 13 2024 I went to standard bank at K90 at 14h00 and was there until closing time on the phone with Call centre for the vehicle account for there was no one to speak to face to face. And people on the phone (Thomas & Ashley) Was so rude after I told them the SMS is the amount I paid. I can't add service fee myself because it is unprofessional and I did not give them authority to go into the bank account to do debit orders on that account. The problem still not resolved so I went 20 September 2024 to head office of standard bank (5 Summons street, Selby). They send me to 3 Summons street, the receptionist send me to the branch of vehicle finance, at the branch they want to put me on the phone again I declined and ask to see them face to face. I was given an address of 30 Baker street, Rosebank. I went back to receptionist lady and explain to the lady that they gave me an address she phoned Adele receptionist at 30 Baker street. Adele said she will confirm if there was someone available for us to see. She called back and said it was walk in from Monday to Friday. I drove to 33 Baker street, Rosebank when I arrived there the receptionist send us to NATS for collection of vehicle papers. The guy said he can't help me, I was informed Adele was at 30 Baker street. Just across the road, arriving at 30 Baker street the security stopped us. A guy by the name of Thomas approach us and we all went back to 33 Baker street. We spoke to the receptionist again who started making phone calls to help us find out where we needed to be. When she was on the phone another gentlemen at reception took over the call, he rep**** to the gentleman on the phone he doesn't know exactly what the client wants. After I made myself clear I wanna see somebody face to face in connection with the vehicle account. Nobody can assist clients at standard bank. Standard Bank was calling me during the week ***, ***, ***) Every time they call and I answer they drop the call in your ear. Does the call centre know if you go into details of call you can see who put down the line. Why can't I see someone about this problems face to face. I have proof Black and White on my phone according to the call centre of vehicle assets finance department they are right I am wrong. Now they want to put interest on account because it is in arrears. This is unacceptable behavior of Standard Bank employees. And still the problem is not resolved. Hope someone can help me resolve the problem.