Poor app functionality

Dear Standard Bank Team, My issue remains unresolved. Last week, I received several calls from your IT department, who informed me that the matter had been escalated as they were also unable to determine the cause of the problem. Please note that I have neither changed my device nor registered a new card.
On Saturday, I received another call and was advised to change my username and visit a branch for further assistance with my app-related issue. I found this quite frustrating, as many branches have been closed in line with the bank’s digital migration—yet I was told that a branch visit was required to resolve a digital issue.
Nevertheless, I made the effort to visit the Sandton branch. The consultant who assisted me encountered the same errors and consulted with a colleague, who then suggested that I try Internet Banking instead. Unfortunately, I am still receiving the same error message: “Your request could not be processed at the moment. To continue, you need to link this device to your secured digital banking profile. Simply sign in to the Mobile App, select More > Profile Settings > DigiMe and follow the steps. Alternatively, call ***0 or +***3 (for international customers) to complete this transaction.”

We have attempted all DigiMe prompts multiple times without success. I have changed my profile name, visited a branch, and spoken to numerous consultants, yet the issue persists. I am still unable to make payments or perform Instant Money transactions.

Please further escalate this issue and kindly give clear details on the issue and when it will be resolved.