Poor and very terrible customer service

On the 22-02-2021, we had a storm which the house barge fascia boards fell. I logged the call with the insurance and the assessor was sent 2 days later. I made several follow up calls with the bank and which they mentioned that the assessor had sent the pic's and they have approved for the repairs on fascia board and not the peeling of the paint and roofleak. Only yesterday 02-03-2021 spoke to a lady by the name of Trishia who said will call me later in the day, but also said they opted to settle the cover where they will give me money to get my own contractor to do the repairs (All this is on record as telephones calls are recorded). Which later, I called standard bank and launch a complain with Terral Kisten at 14:40 pm (02-03-2021) which I stated categorically that, STD must send their professional contractors to come do the repairs and I will pay the access fee to the amount of R1,250.00 as it was indicated and never had a problem with it. And also, I will address the paint peeling from the foundation wall. Claim 21/016162