POOR AND UNSATISFACTORY SERVICE : STANDARD BANK : PHOENIX

On 27th Feb 2020 I was at the enquiries counter at Standard Bank in Phoenix at approx 2pm . Seriously the 3 ladies on their various counter were tantamount to a " go slow " Not a care in the world . No urgency whatsoever . I waited over 45 minutes in the queue. If a customer is at the counter for over half an hour , technically they ought not to be there , but be seen by a consultant . " small talk " at these enquiries counter is unacceptable . The Manager at this branch needs to have more oversight . Staff must be more diligent and have a sense of duty and urgency . Clearly what I experienced on the 27th was the opposite . PLEASE CATCH A WAKE UP .