Poor and Unreliable service

Two weeks ago 15/10/20 we went to Standard Bank Pavilion to open a late estate bank account for my Dad who passed away. The lady that helped us whom I unfortunately didn't get her name scanned all the required documentation and advised feedback will be provided as the branch does not open this account. Two weeks later no feedback and no communication. I called the branch yesterday 31/08/20 the lady whom took the call was supposed to call me back. This was not done. I regret trying to open an account with Standard Bank. So unprofessional and unreliable. I am almost sure that I will be told to back to branch to redo the entire process.