POOR AND UNRELIABLE SERVICE

Never ever open an account with Standard Bank, their service is pathetic. I tried to withdraw money from Capitec but never received it, the ATM showed a message of "No Notes" , I stood there like I don't know how to operate an ATM till I gave up and took my card and left. Since it was weekend and their notifications never work on weekends, I received a notification on Monday saying I have drawn from Capitec (Like how if I did not receive the money) and my Statement says I have drawn from Capitec. I called Standard Bank to investigate this matter with Capitec but till today I have not received my refund and I keep calling them with no1 to help me get my money back. In other words its like I should make peace with the fact that when drawing from different ATM I am bound to loose my money and there is nothing I can do, while they have closed and moved their accessible ATM's. How do they expect one to run around looking for Standard Bank ATM?