Poor and Terrible service at Standard Bank

The service I received from standard bank is extremely poor, slow, and terribly shocking, what is the use of their banking app in which it is suppose to allow you to make payments and transactions by yourself but then gets blocked and put on hold and not cleared by the recipients bank, then when you call in or go standard bank itself, you get sent around from one consultant to the next and then they make you phone this department and that department but no one seems to be of any assistance while the funds are hanging in the air waiting for someone to ***** it. Terrible service, I wont recommend anyone to bank with them