poor and terrible service 0

Subject: standard bank Poor Service.

I never believe a high rank bank institution such as standard bank will have a terrible service and poor response, and i wonder they have IT Department if they fail to resolved a small stupid issue of swapping for 3 years having the same issues and i have been calling and get stupid response from their call centre and and went to different branches and get stupid answers that the laise with their team leaders and IT Department and their feedback i must tried it again i even order a new card but still having the same problem and i even told them that problem its with my profile not the card so their IT Database analyst team need to remove the block on the swapping status. i am real angry and i am in a position of closing it because its useless for me.