pP
paulmooketsi P

1 reviews | Active since Sept 2016

09 Mar 2021, 14:44

Poor and Slow service

Standard Bank Randfontein has no good customer service experience 1 You stand outside in the sun with no shade provided r.isking clients to get heat stroke and other related illnesses.... a bank such as SBSA should provide gazebos for clients while standing in the heat.

2. Spending over 80min in the bank before one can be serviced is poor client service.

3. Business clients must be serviced by a designated business banker at a branch don't expect a clients to drive 15km to the next branch to get serviced

Improve on your service or risk loosing clients

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Replies (1)
Standard Bank
Standard Bank's reply09 Mar 2021, 23:43
Official
Hello 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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