NM
Nonhlanhla M

1 reviews | Active since Mar 2016

27 Aug 2016, 10:49

Poor and slow service

<p>I'm at Tsakane mall Standard bank, have been here for almost 1 hour at the express enquires section. The queue is very long and so are the services, they very bad. The tellers spend close to about 20minutes to 30minutes per customer. 1 of the tellers left the two others working while we were on the queue. I do not appreciate the inconsistency of service amongst the different standard banks. When one goes to a White dominated branch the services are quick and good but when one goes to a Black dominated area the services are very bad and slow. </p>

0
Replies (2)
Standard Bank
Standard Bank's reply29 Aug 2016, 10:28
Official

Good day Nonhlanhla

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

********** (fax)

**********

Standard Bank
Standard Bank's reply29 Aug 2016, 13:16
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

***

**********